The clearer a request is, the fewer follow-up questions are needed to find an option. Before messaging or calling, you only need to prepare the five details below.
Origin and destination
Write the hamlet, commune or place name used locally, with an easy-to-recognise marker such as a market, school or petrol station. In rural areas, a familiar landmark often helps more than a house number.
Preferred time
Say when you need to travel and how flexible you can be. A wider time window usually opens more choices.
Passengers and luggage
The number of accompanying people, children, older adults and bulky luggage all affect the suitable vehicle type.
Support needs
If the traveller needs help getting in or out, needs to stop on the way or is visiting a medical appointment, say so from the start.
Contact person during the trip
When booking for a relative, say who is travelling and which phone number will be answered on the travel day.