Illustration awaiting approval
From request to confirmation: understanding the steps of a journey
Submitting a request does not mean you already have a trip. This article explains each step so you know where you are.
Help centre
GOVII help centre
The official source for understanding GOVII and using its services the right way. This area is kept separate from Guides and News.
- Understanding GOVII
- Services and service scope
- Account and app
- Customer guidance
- Driver and vehicle-partner guidance
- Agent guidance
- Policies and FAQ
NoteGeneral principles
Current articles explain how GOVII works. Step-by-step app guides will only be written once the real flow has been verified.
Help articles
Start with common questions.
Illustration awaiting approval
Booking for a relative: who is travelling and who is the contact?
When the booker and traveller are different people, a few clear details help the trip go smoothly.
Illustration awaiting approval
Sample help article: the structure of a task
An internal sample for a help article: audience, conditions, steps, results and how to make contact when errors occur.
Nothing matches yet. Try another keyword or see the Guides.