Account support
Sign-in, PIN and how to request deletion of your GOVII account.
Awaiting verificationDraft for review — not an official document
This English version is provided for convenience. The Vietnamese version prevails. Items marked “Awaiting confirmation” are still missing and will be completed after Legal approval.
1. Sign-in and PIN
Your GOVII account is linked to your phone number. If you do not receive a verification code or forget your PIN, call the hotline for help. GOVII will never ask for your PIN.
2. Requesting account deletion
For now, you request account deletion by calling the hotline 035 368 1680 from your registered phone number. GOVII will verify that you own the account before accepting the request.
There is no delete button on this page. An account is only deleted once GOVII sends you a confirmation.
Awaiting confirmation · CRM/AuthNo tested flow yet for receiving, executing and confirming account deletion. A real process is needed before publication.P18-01
Awaiting confirmation · Customer HeadApple requires apps that allow account creation to let users start account deletion inside the app. An in-app path is needed before App Store submission.P18-02
3. What happens after deletion
You will no longer be able to sign in with the deleted account.
Awaiting confirmation · LegalWhich data is deleted, which must be kept by law (e.g. transaction records), for how long, and how long a request takes.P18-03
4. Support channels
Hotline 035 368 1680. You can also message the GOVII Facebook page, but deletion requests need verification through your registered phone number.