This is a structural sample, not a description of a real GOVII app flow. Official help articles are written only after the actual flow is verified.
Audience and conditions
State clearly whether the article is for customers, drivers, vehicle partners or agents, along with the applicable app version or process.
Steps
Each step is a specific action, numbered in order. Illustrations are used only when they match the currently released version.
Expected result
Describe what users will see on completion, so they can check whether they did it correctly.
Common errors and how to make contact
List real errors in the verified flow and the approved support channel.