Applies to: customers and people booking for relatives. This article describes general principles, not the screens of a specific app.
1. Submit a request
You tell GOVII the origin, destination, time and number of passengers. At this stage GOVII has only recorded the request; no vehicle has been held.
2. Check the option
GOVII checks with suitable partners for vehicle availability, pickup time and price. If there is no option yet, you will be informed rather than given a false confirmation.
3. Confirm
Only when an option is finalised do you receive necessary information such as pickup time and the person responsible for the trip. You agree before the trip is considered booked.
4. When something changes
If you need to change the time, pickup point or passenger count, contact us again so it can be checked. Do not assume the trip has been updated.