Applies to: children or grandchildren booking for parents, grandparents or relatives far away. This article describes general principles.
Identify the traveller clearly
Provide the name and phone number of the person actually travelling, not only the booker’s details.
Agree who will answer the phone
Choose a phone number that will be answered on the travel day so pickup-time communication is not missed.
Repeat confirmed information
Once there is an option, repeat the pickup point, pickup time and how to contact support to the traveller.